Five Star Coffee Roasters Return Policy

Your satisfaction is as important as a perfect pour-over! We've whipped up this Return Policy to make sure you're happy as a caffeinated clam when you hang out with us.

Returns:

You may return any unopened and unused products within 30 days of purchase for a full refund.

To initiate a return, please contact our customer service team via our contact form here or by phone at (919) 671-0645.

Once your return is approved, you will receive instructions on how to return the item(s) to us.

Please ensure that the returned items are securely packaged to prevent damage during transit.

Refunds:

Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.

Upon approval, we will issue a refund to the original payment method within 5-7 business days.

Exchanges:

We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired item(s).

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team via our contact form here or by phone at (919) 671-0645.